FAQ

FREQUENTLY ASKED QUESTIONS

 

What is your refund policy?
*We have a no refund/exchange policy except in cases of our error. This is due to sanitary reasons. Please ensure your order is correct before placing an order. All sales are final. 

 

 My Body Butter Melted, Can I get a refund?

*We do not offer refunds on melted body butter. We encourage all customers to check their mailbox, etc. ASAP after receiving notice that item has been delivered to ensure body butter isn't melted. We will do everything in our power to prevent body butter melting, but unfortunately we cannot control the weather and cannot guarantee your body butter will not arrive melted. 

IF YOUR BODY BUTTER DOES MELT..

*leave body butter in room temperatue and once solidified, you will be able to use again. If you want to achieve a whipped texture, you can whip with an electric mixer and pipe back into the container. 

 

MY Body Butter seems half full when melted.. 

*If your body butter seems half full after melting, that is because the air pockets no longer exist. The air pockets are from whipping. They are not half full. 

I don't like my body butter scent, can I get a refund?

*We do not offer refunds on body butter.

 

My item was shipped to the wrong address...

*We cannot guarantee address corrections. Please ensure your address is correct at checkout. We are not responsible for packages once they have been scanned in and have left our posession. If your order gets returned to us, we will refund you the price of the order, minus the shipping fee plus a $10 per item restocking fee.

 

My item(s) were damaged/lost/stolen in transit or delivery....

Once a package is shipped by us, and leaves our possession, we are not responsible for damaged/lost/stolen items. Please send us an email to nolasbodyshop@gmail.com within 24 hours of delivery of your item(s) and please include extensive photos/videos of the damage so that we can review and assess the damaged package to find a solution. 

 

Can I eat the Body Butter?

NO. OUR PRODUCTS ARE FOR EXTERNAL USE ONLY. OUR PRODUCTS ARE NOT EDIBLE. DO NOT EAT OR ATTEMPT TO EAT OUR PRODUCTS.

 

What is your shipping time after placing an order?

We work very hard to ship products out within 5-7 business days. 

By placing an order with us, you are agreeing to our terms and conditions that your body butter may arrive melted.